Never give yourself the opportunity to do nothing.

At times I get annoyed with myself.  Maybe I didn't get the house cleaned up or the car washed, it doesn't matter.  It's not the thing that I should have done so much as I didn't do it when given the opportunity.

Which is my point.

When you've got a lot of down time it's tempting to just resign yourself to a lifestyle of procrastination.  After all, there's always tomorrow right?

So isn't it strange that when our lives are consumed with the demands of career and family that what we wish for the most is free time.  Then when we have it, we squander it.

It's human nature to adapt to our environment so it's no surprise that when we're busy we tend to stay that way and when we're not...

Newton's third law comes into play here.  Just as it's hard to stop a speeding train without a lot of effort the same can be said for getting it going.

The problem is that trains aren't people and while the long term effects of a train sitting idle can be corrected rather quickly, idle people take a bit more of a push.

It's far too easy to just lie around and put things off.  After awhile we go from relaxation to atrophy.

That's not a good thing.  The deeper we descend into inaction the more dire the consequences.  Things pile up and as they do you feel worse about them.

The distance between disappointment and depression is dangerously small.  Like anything else a condition left untreated won't improve on its own.

So I'd suggest that instead of bringing that train to a stop to watch the weeds grow around it that you at least try to keep it in motion even if you can't crank it up to full throttle.

Speaking of weeds, I bet there's some that need pulling or a floor that needs washing.  It doesn't matter what you do so long as your engaged with something other than your sofa.

I've seen it in myself and my friends.  That awful limbo between jobs or projects can work on you like an ice cube on a hot sidewalk. 

So if you're an IT guy maybe it's time to populate one of those VM's with the latest Linux distro.  Turn wrenches for a living?  I'm positive there's a neighbor that could use some help.  Maybe even deal with those weeds that mock you as you try to enjoy your morning coffee.  No matter what you do, the simple act of doing it pays dividends that far surpass the task.

The only people who are meant to do nothing spend all their time in a box, they're called corpses.

Don't go to work

I've always believed that the work you do should matter to you.  If you're just plodding along day after day counting the hours till the weekend then frankly you're just wasting your and everyone else's time.

I know it's not always possible to "follow your bliss" but life's too short to only enjoy the weekends.

After over 20 years in the field I've come to the realization that the closest I can come to cubicle dwelling bliss is to either run the IT department or just blithely take my marching orders at its lowest rung.

Anything else just has me spinning my wheels.

So while my credentials include jobs in system administration, support and  project management not to mention creating a successful IT consulting business, my dreams of sitting in the big chair are about as likely as a winning lottery ticket.

So as I scan the job boards and the occasional craigslist posting I keep a vigilant eye open for positions that match the other end of my proposed  bliss...

I had thought I found one the other day.  It was a support job that was described as being part roving admin and part helpdesk.  The nice part was that if I had to go  anywhere the company provided the transportation. 

It seemed perfect.  The pay rate was a little low but if I wasn't shouldering the cost of transportation that was a leg up on anything else I'd seen. 

My application had apparently impressed the hiring manager enough for him to schedule a short phone screen.

In the course of the subsequent conversation the manager told me that the job would involve around 80 hours per week at all hours.  The prospective employee was expected to be available round the clock 24/7/365 and work from the office, home and wherever else he/she was required.

Believe it or not I was still considering the position even after I did the math and figured out that I would be making $9.61 per hour before taxes.

But that wasn't what really turned me off to the job. 

It was the realization during the Q & A part of the interview that this company, like many others, was built on making bad decisions.

Decisions like:

• Attempted "Cleaning" of rootkit, malware and virus infections off of PC's instead of reloading from a backup image. 
• Not providing adequate training to your technicians
• Not staying current with technical advances
• Supporting 20 year old servers with no hope of replacement parts
• Installing software that was no longer being supported by the manufacturer
• Not informing the client as to best practices or upgrade options
• Accepting liability for an SLA at a client where meeting that SLA is impossible due to the previously mentioned reasons.

It all amounts to billing for work that isn't really being done and I have a problem with that. 

IT is an uphill battle and if you're not moving forward it won't be long till you're moving the other direction.  It seems that most of the major players disagree, however, as they've built their IT support businesses off of doing what amounts to little more than "busywork"

It's one of the reasons I don't make the money in consulting that many think I should be.  I like to fix the problem once and move on from there.  I'm not one to keep beating a dead horse.  

The client is the boss but I'm being paid to know things they don't.  That's a level of trust that I refuse to betray.  That means that sometimes you have to have an uncomfortable conversation but I'd rather lose a client that wants me to do shoddy work than continue on and sacrifice my own integrity.

We're getting back to my original assertion that your work life should be meaningful and anything less is just a waste of time.

Making money off not doing the job your clients are trusting you to do is the ultimate expression of that and I can't stomach it.

www.sentrytechnical.com

The Silicon Valley Bubble

The silicon valley bubble.

I'm a tech guy,  been in IT for most of my adult life.  I've worked for companies both great and vile and  when I finally got sick of being used, went into consulting.  Most of my consulting career has been  working for small companies with generally good people. 

In an environment like this it's a blessing to be able to just do what you do best and not be subject to the petty power struggles of the cubicle bound.  That's how I can say they're mostly good people because I didn't have to live with them...

I'm not so fortunate to have grown up in the progressive forward thinking panacea that is the Silicon Valley.  Or at least that's my impression of it. 

Forgive me if this next part is a bit autobiographical, it's necessary to avoid the moniker of a "troll" that may give you cause to ignore my message.

Troglodyte I can tolerate, however.  After all Troglodyte means "Cave Dweller" and as far as I know people who lived in caves stayed dry in a thunderstorm and didn't get eaten by Saber toothed tigers...

I grew up in the gun toting, bigoted, false-faced, chauvinistic mentality of Phoenix Arizona.  In an ultra conservative landscape where any alternative to the nuclear family is frowned upon, my upbringing was challenging to say the least. 

My childhood experiences formed my opinions just like everyone else but things were a bit different in my case. 

I was raised by well meaning incredible people in the persona of my family characterized by unsung heroes. 

My mother, who conquered the sexist biases of the glass ceiling even within her own family and achieved more than it's likely I ever will.

My  grandmother who's depression era wisdom guides my choices to this day. 

My aunt whose free spirit taught me that it was ok to say the hell with what people think you SHOULD be instead of what you WANT to be. 

Lest I forget my Uncle who was the only strong male influence that ever meant a damn to me. 

By the way, I admit there is a bit of a conflict between my aunt and my grandmother's influence....

Of course, where I lived there was a missing character in my upbringing that often left me isolated and ridiculed.  Apparently a fatherless (we won't go there) child in Arizona must automatically be relegated to something less than deserving.  I grew up being chided by other boy's fathers as being homosexual  (at the age of 8) or disallowed from associating with their "normal" offspring for fear that I might "infect" them.  The cruelty of their children is a given and I should add that none of them were ever in danger of either "aberration." 

In case you're still wondering, yes I like girls...

So much for the glorious childhood of my memories.  I couldn't wait to get out of it...

Even  with all that baggage,  I'm not looking to go anywhere else mostly because I've been here so long that I know my enemy too well to chance a new one anywhere else.  Besides, the few good friends I have here are far too important to me to abandon to this wasteland.  If I could take them with me I'd leave in a heartbeat.

Such is my fate but I still cling to the hope that I can somehow effect some change in this unholy backwater if for no other reason than to make it a little easier on my own existence.   

As I write this I'm sitting in a house that's approaching 100 degrees because I can't afford to turn the Air conditioning on.  To do so would bankrupt me.  Not that there aren't a dozen other things threatening to do the same.  That is mostly the result of a crippling economy and a bias against those who exhibit a tendency toward independent thought where I live.

Obviously, things used to be better but there's no sense on dwelling on it.

As an IT guy I've been responsible for everything from an office set up above someone's garage to a multi-million dollar law firm whose very whim could affect public policy.  Well, at least on a local scale...

Even in the backwater that is Arizona we still get news here.  It's just that most people here ignore anything that isn't self indulgent or threatening to their pro-life convictions.  I, however, do not.

Still there is some benefit to living in a place where all is never so rosy.  I've gained a sense of cynicism that allows me to cut through the hype of gross consumerism.  It's not that I've embraced the role of staunch pessimist.  I just have insight into what level of Maslow's hierarchy of needs other people are operating on.

So finally we get to the bubble. 

Being in IT I know I'm not in the most ideal locale to embrace all that technology has to offer.  So I recognize that the tech pundits who orbit the tech havens of Silicon Valley and Austin are fortunate to be able to operate at the higher levels of Maslow's construct.

Where I live being an IT professional offers little in the way of creative thought.  It's little more than a 21st century auto mechanic fixing what's broke for a set price.  The kind of intellectual freedom espoused by tech pundits is viewed as threatening to the local status quo.  Talent isn't cultivated or nurtured it's bought, used and discarded.  That's not pessimism, it's fact.

Talk to most people who live in the "Bubble," however, and you find an idealism that borders on the naive and to be honest it irritates me.

What most in this group consider profound suffering I'd consider a bad hair day. 

I would dearly love to live in a place where I could fully indulge in the higher levels of Maslow's hierarchy but alas I do not and likely will not as the opportunity has never presented itself.  Not that I've ever been in a position to take advantage of it if it did.

You can shelve your admonitions of pulling one's self up by their bootstraps by the way.  My boots are in hock.

It's not unlike the mid-level manager who's never been without a steady income and could never contemplate otherwise.  Our priorities naturally tend to shift upward in the hierarchy of needs since those who can reside there can take the lower levels for granted.  Unfortunately, it also tends to blind us to the realities clearly visible before the rest of us.  We rationalize those not so fortunate as somehow less deserving or lacking ambition.  As much as you deny it, it's only human nature in spite of our high ideals.

Those within the bubble operate at such a high level that an event such as, say the wrong salad dressing in their garden salad qualifies as a crisis on par with the Holocaust.  First world problems indeed....

So I find myself frequently irritated when assumptions made by these "Bubble People" are promoted as reality for the rest of us.   

The fact that it's not really necessary to replace a perfectly functioning phone because a new model came out is on par with blasphemy to them.  Consumerism goes hand in hand with technology it seems and is the guiding mantra of the "Bubble People". 

In short, they don't get it because they don't see it anymore...

Therefore I place no more value in their assertions than a Metacritic.com review of a Broadway play (they don't do plays...).

If there is a social elite it doesn't belong to the old money of New England or the 21st century Wall Street barons.  No, it is the naiveté of the "Bubble People" who unwittingly advance consumerism to the exclusion of all detractors.

Perhaps if I had grown up in such a sheltered and "normal" environment I too would argue the merits of unbridled optimism and the promise of technology.  Unfortunately, I've seen little personal benefit from it.

Technological advance is a panacea only to those who can focus on it.

The easy answer is to just ignore the "Bubble People" but that's not possible.  They drive popular culture even if it's to our own detriment. 

I'm a fan of Star Trek and the world it proposes as are the "Bubble People."  The difference between me and them is that I know we haven't even started down that road.  They believe we're already there.

There's a place for the firmly optimistic but it has to be tempered with the realities that must be conquered to make their assertions true. 

By the way, the bubble isn't limited to technology.  It's easily applied to other dogmas like religion, politics and cultures.

The French revolution dealt harshly with those who ignored the realities of their own environment.  Bubble people should keep that in mind lest they find themselves on the guillotine of public opinion.  But then, the public only concerns themselves with the latest shiny object don't they...

Nothing's more debilitating than having one's bubble burst...

It's a system!

Patrick Norton (of TechTV and Tekzilla fame) and I happen to share the dual afflictions of being both geek and gearhead and I've got the proof in my garage.  While many tech types I know wouldn't know a driveshaft from a driveway I've found the dual passion to be advantageous.

Over the holidays I celebrated an anniversary and it has nothing to do with matrimony or employment  although at times I've felt elements of both of those commitments.

I've owned a 1974 Chevrolet El Camino since December of 1991.  In that time, there's not a system on it that I haven't had to troubleshoot at one point or another.  You can't own a vehicle that long without spending at least  some time figuring out how things work.  Somewhere along the way I came to the realization that the deductive processes I've used to keep it running are really no different than working on an IT problem.  Both involve systems and it's generally the failure of one or more of those systems that causes you an issue.

When you consider that everything that is in any way animated relies on a system or sequence of events to function it isn't a stretch to see a correlation between technology and automotives.  Of course modern vehicles rely on electronics and purpose built computers for economy, reliability and performance but that's not quite the avenue I'm going down.

No I'm after something a bit more basic.  Let me give you a simplified example.

Let's say some sunny morning you go out to your garage, get in your car to go to work, turn the key and nothing happens, we also notice our dashboard gauges and radio aren't working either.  Aside from knowing you're going to be late for work it's obvious that something's gone very wrong.  Most people faced with this kind of event are going to call the auto club at this point but I'm not most people.

If I've got to call someone else to deal with my automotive problems I take it as a personal failure.  So for the sake of my example assume you're weird like me and try to fix it yourself.

Now, we know the car won't start.  So we know there's something going on with the starting system which means we need to figure out what it takes to turn the engine over in the first place.  Starting a car involves a basic set of components all of which must work together to get us to our goal which in this case is a running engine. 

The basics of starting system involve a battery, wires, a starting motor and your ignition.  In my example I said that we turned the key and nothing happened.  Knowing that nothing happens without voltage and amperage from the battery the first test I'd do is to see if our battery was putting out any voltage.  The quickest way to do that is to turn on the headlight switch and see if they come on.  If they don't or they're very dim then you've found the immediate problem, a dead battery or loose battery cable. 

We've narrowed down the problem by knowing how the system works and the function of each constituent part of it.  In my example we know that electricity is vital for the car to start and operate all the accessories like your radio and the ignition system(different from the starting system btw). 

The battery is a vital part of that system and if it's removed the system fails even though the other parts of it still operate correctly.

I know my example may be a bit oversimplified but it's only to illustrate a point.  That being that a dead battery in my example is the failing component causing the system to break down.

It's no different with computers and networking.  It's a system.  Let's give you another example.

Say I finally make it to work, apologize to my boss and go sit down in front of my computer.  I turn it on and I'm greeted with my login page.  I'm able to log in (yes IT guys, assume a cached login) and I see my desktop.  The problem is I can't get to any of my files that live on the network server I use every day.

Now I know it worked when I left work the day before so why doesn't it work now?

Apparently I'm having a really bad day, first the car now the computer...

Again being an IT guy calling in someone else to fix my problem is a point of personal failure. 

So we know I can't connect to my files on the network.  The first question I ask is can I connect to anything else.  So I open up my Internet browser and wait a moment.  All I get is a blank page that says something like "404 page not found".  Hmm, ok, looks like I may not be on the network. 

There's lots of technical troubleshooting that I'd do in this case but for the sake of simplicity let's say my next step in troubleshooting involves looking at the back of my computer to see if my network cable is connected.  Ha! It isn't.  Apparently my joker friends in IT decided I was going to have an even worse day than I was already having and pulled the cable out. 

I guess I should have known from the snickering when I came in the office.

I reconnect the cable and voila! I can get to my file and the Internet.

The troubleshooting process here was the same as the car. I knew there were constituent parts of a system that have to function if it's going to work correctly. In this case the disconnected wire prevented my computer from talking on the network.

It's not uncommon for me to fall back on my car analogies to solve IT problems and vice versa.  It helps me break down complex problems into their constituent parts.  That or I'm just weird....