Taking the Human out of Human Resources

There's a lot of fear in the job market these days and most of it stems from a disturbing tendency of employers to treat candidates like some kind of trade-in at Honest Bob's car lot.  I'll give you some analogies (of course) to make my point a little more clear...

• I sell Trucks, they're trying to trade a motorcycle! - Does this person even fit the job?
• How many miles, Condition? - Are they too old or are they going to drive up my health insurance costs?
• What kind of options does it have? - Do they have all the skills and experience I need or do I have to train them?
• Show me the CarFax! - Anything in their past I can use to lowball the offer or exclude them entirely?
• Market value? - I want to get this guy/gal for as close to free as possible.

In the private sector it's no surprise.  In theory, removing intangibles and non-sequitur from the process should create a more level playing field.  It's also more efficient which plays well with the bean counters.

But it can go too far...

It's one thing to use objective criteria  to thin the herd but that's where its usefulness really ends.  We all understand that no employer wants to interview 100 burger flippers for a structural engineering job.  However, a potential candidate shouldn't be excluded by a process that's left to HR departments that have no idea of how to vet a potential hire.

We're coming back to the real point here. 

Today's work environment is frequently populated by underpaid and mostly disinterested workers.  There's no denying it in spite of the all the stock photos of happy faces populating the company HR page. 

We live in an age of stagnant wages, dwindling benefits and a slow erosion of worker rights.  Let's not forget the almost total lack of job security.  Even CEO's can't guarantee their tenure but then they've got a lot softer landing than the rest of us.

So don't expect a lot of that "personal touch."  You're just another resource to be evaluated, a commodity.

Which is a problem.

When you reduce talent to their lowest common denominator you end up missing a lot of important information to help you make a decision.

For example: A top notch engineer could be cut from consideration because of a bad credit record, a visible tattoo or if they happen to smoke.  HR pundits ( yes they exist) will offer up excuses like:

• A bad credit history reflects on a lack of responsibility. 
• Tattoo's cause issues with workplace culture
• Smokers drive up insurance costs and take too many breaks. 

None of them have anything to do with the quality of the candidate but more often than not they're used as screening factors.  The justifications are hollow but there's no point in challenging them.

It's the result of a process cut to the bone and borne out of a systematic devaluing of the Human in Human resources.  
The only advice given to the job seeker? 

Bend over...

Yeah, no big long flowery mental masturbation there.  That's the bottom line. 

Because you as the candidate have no value outside of the factors of a commodity you must focus on the irrelevant.

Look sharp, clean up your social profile, quit smoking, pay all your bills on time even if you're broke and without exception, never have been sick.

That's an awful lot of time spent on things that have nothing to do with your ability to actually DO the job.

Here's a posting for a VERY entry level job.  It's a good representation of what I've been talking about.

Flier Delivery (NOT door-to-door) Team Needed (East Valley, AZ)

FLIER DELIVERY TEAM NEEDED TO DELIVER TO EAST VALLEY SCHOOL DISTRICT SCHOOLS

What: Team (of 2) needed to drive to elementary & middle schools to deliver fliers for after school programs. (One driver & one delivery person per team)

What we are looking for in a delivery person: *GREAT personality a MUST! *Be able to effectively communicate with school secretaries *Must be able to present a clean cut look with business casual attire.

*No visible tattoos or body piercings
*Non-Smoker *Clean Background Check

What we are looking for in a driver: *RELIABLE transportation (with room for boxes) a MUST! *Proof of Insurance *Know the East Valley well! (especially school districts) *Clean Background Check *Clean Driving Record.

*Able to lift about 60 lbs.

Deliveries start right away! Hours will be Monday-Friday, approx 8am-4pm (when schools are open) We give preference to drivers with GPS or navigation systems.

This is NOT a sales position, but sales experience & driver). Driver & Delivery Person need to have a positive personality &
"personality" a ++. We offer $11/hour (per person) + mileage (for the professional attitude. 

Our Teams represent ***************of America to the schools, clubs, churches & districts that support our programs.

Some familiarity with *************** is WELCOMED

Ok , this is about as low on the totem pole as you can get but the takeaway is this: The same selection criteria is becoming commonplace regardless of industry or position.

Entry level jobs usually suck, that's a given but at some point along your career path you would expect to be given more consideration than some kid handing out colorful pieces of paper.

Sadly, you'd be wrong.

The reality of today's interview process is cold and impersonal.  You'll frequently hear catch phrases like, "Culture fit" and "Self Motivated" which translates to "anything we can legally discriminate against" and "doesn't ask a lot of questions."

It's only going to get worse before it gets better.  For now set the bar low and you might just survive it.

Just be sure that you can accept how employers see your value.  These days the demands of work will monopolize more of your time than family or friends and the higher up the food chain you go the worse it gets.

Remember, the price of potatoes is based on their current market value which can fluctuate with demand.

So, are you worth more than a potato?  You might be surprised.

The good old days.

Vintage Atari Computers and peripherals

I've been rummaging around the house and I came upon a box.

Nothing uniquely special about it but when I opened it I found the contents magical.

It contained a collection of memories in the form of some old Atari computers.  I'm not talking about an old 2600 or a Jaguar but rather a collection of those old 8 bit wonders from the late 70's and early 80's.  They have names like 800, 130XE and 800XL.

I look on them with the same reverence someone a few decades younger may look on a Nintendo 64 or their first Mac.  They represent a time when technology couldn't come close to our imagination but we tried anyway.

I think those of my age are far more fortunate, however.  If you grew up in the late 70's and early 80's and had any interest in computers then you understand what I mean.  I've been privileged to witness the evolution of personal computers from little more than a novelty to an invaluable tool. 

Strange how things have come full circle in the so-called "post-PC" era of tablets and the Smartphone.  To listen to the pundits you'd think we were on the verge of personal computers becoming a novelty again.

To some extent they're right.   There's not much mystery to computers anymore and I doubt anyone will ever look upon their laptop with the same nostalgia I feel for that box full of Atari's.

When I was growing up I was aware that I was in the midst of a sea change.  When I was small there were no electronic games or home computers.  The few that existed  were crude and more expensive than any suburban middle class parent could justify. 

Childhood was occupied by exploring the world contained within a few square blocks of my house.  Friends, adventures and fun were all very much real.  No virtualization allowed aside from what came from my own imagination.

Atari 410 Recorder

When I got a little older I found myself in the middle of an explosion of technology. The first hand held games soon gave way to the first game consoles and finally my box of Atari memories.

 It was nothing short of amazing.  Turn on the power switch and I could play a game or if I had the patience, I could write my own.

I remember spending hours entering hundreds of lines of code from a magazine article knowing that one mistyped character could make it all for naught.

Looking back now, I was a data entry clerk at 12 and didn't even know it.

By today's standards using such dinosaurs was a tedious and laborious affair.  Hours of work could be lost seemingly without reason.  Cassette tapes and later floppy disks made for a poor archive with more than a few hours of feverish work lost because of them.  "Save now and save often" became a mantra.

I doubt today's teenagers would tolerate the shortcomings of early home computers for long.  Maybe that's where I learned the patience that I rarely see in those that came after me.  Today's world is geared toward instant gratification.  Even those of modest means can instantly satisfy a whim with an Internet connected device.  A feat that would take me weeks in my youth if it was possible at all.

Things moved quickly and before you knew it technology was advancing at an exponential pace.  The novelty was wearing off but it was still an exciting time.  The first modems allowed us to reach out to those similarly enamored.  The BBS or Bulletin Board System was the precursor to the Internet most evident in the millions of online forums that exist to this day.

Atari 130XE

It seemed every corner had a computer store and its aisles contained the stuff of dreams.  Computers, Software and periodicals about them seemed to be everywhere. 

Technology itself was the entertainment medium.  Just standing in the middle of a Federated Department store or a Radio Shack was better than a ticket to Star Wars with a free pizza. 

Even movies and television reflected the culture.    Tron was revolutionary for its visual style.  Wargames made millions of parents nervous about their kid's computing habits.  Both films showed how technology had moved out of the dusty confines of universities and corporations and into popular culture.

By the time the 90's came around the idea of personal computing was no longer in the hands of hobbyists or tinkerers.  They were as commonplace as traffic during rush hour. 

Suddenly the computer store on the corner closed replaced by Supermarket-sized electronics stores like CompUSA and Circuit City.  Technology had become commoditized, outsourced and disposable. 

Computers weren't fun anymore, they were just tools.  Cold instruments hailed as revolutionizing a workforce.  In reality, performing the same mundane tasks as their ancestors: pen and paper, abacus and calculator. 

Instead of being a catalyst to our imagination, computers and technology in general rarely rise above the menial anymore.  Smarter, faster but with no imagination there is no substance. 

A faster computer can calculate your spreadsheet in seconds.  A faster Internet connection can connect you to anything the online world can offer assuming there's anything worth seeing. 

Atari 800XL

Technology isn't the catalyst for change I'd hoped for in my youth.  It's little more than a new means to do the same old crap and that's the real tragedy.

Which makes my little box of memories all the more special.

I think I'll keep it.