ITT Tech: Proof that profit has no place in education

Riddle me this....

If an education from a "For Profit" educational institution is so expensive how can it be considered worthless?

How can an education costing sometimes 2 to 3 times as much not offer 2 to 3 times the benefit?

It all comes down to greed.

The problem with getting a good education is its cost.  Even if you haven't been victimized by the outrageous tuition and questionable value of a private college, the bottom line is that getting a leg up is going to cost you.

As generations go by the hurdles get higher.  Today without the aid of grants, scholarships and student loans any hope of an education past high school is out of reach.

Enter the "For Profit" education industry.  These are the ITT Tech's, Devry's and University of Phoenix's that promise a more accessible road to success but at a premium price.  The problem here is the profit motive that short-circuits the emphasis on the student in favor of how much money can be extracted from him/her

When you mix profit and education, education suffers.  Profit in education to me is equivalent to profit in retail and retail is all about volume and maximum return with minimal investment.

Maximum return from minimal investment may be fine for paper towels but I don't choose a university the same way I choose the store brand over Brawny!

Students aren't making a minimal investment.  Not of their time, effort or especially their money.  To that end, I'm adamant against painting these students with the same brush as those that have corrupted their institutions.

Forget the term, "diploma mill."  From my own experience I can tell you that while the motives of the "for profits" CEO's may not have been pure the motives of the students were.  Nobody gets on the hook for 5 figures without expecting something for the investment.  That said, education is a personal experience and it's up to you to get as much out of it as you can.

That doesn't absolve a school from their responsibility to provide value, however.  The "for profit" schools often demand sums far in excess of their public university competition for comparable education.

A sum that's often paid in the form of student loans that put the recipient on the hook for thousands of dollars regardless of the quality of the institution.  A process with little oversight that provided billions of dollars to "for profit" schools that didn't deliver on their sales pitch.  So long as the body was in the seat, however, they didn't care because the free flow of taxpayer money was a tap without a shutoff.

At least until now.

With the blatant mismanagement of ITT and Corinthian we see the seedy underside of the "for profit" education industry for what it is. 

That being, profit driven with no more regard for the student than what's required to continue abusing the Federal Student loan programs.

You didn't see that in the glossy brochures or flashy websites, however.  Instead you saw a sales pitch that paints these schools as the light at the end of the tunnel for the disenfranchised led by benevolent philanthropists.

Except that these schools aren't being operated according to some overarching altruism.  We're back to that maximum return for minimum investment thing again.  It was about making as much money as possible for as long as they could get away with it.  Ultimately, leaving the students holding the bag.

And without intervention from some government body they will continue to be holding that bag.  The institution may fail but that doesn't absolve the students from the debt.  

When you have Federal Student Loans the Federal government is your creditor, not the school.  Once the disbursement is made the school has their money.  Even if they go bankrupt you're still on the hook with nothing to show for it.

Your past experiences can ruin your present so do something about it.

There's nothing you've ever done that wasn't influenced by something you'd already experienced.  

That may seem obvious but the longer we live the more baggage we drag along with us and it can have effects we may not always be aware of.

Every experience, good or bad, has value.  We tend to cherish the positive and bury the negative in hopes that those unpleasant memories fade to oblivion.

Thing is, we can't escape our own history.  Regardless of how hard you try all that we see or do is part of how we approach everything that comes after.

So with that preface I share with you a strange ritual that I participated in with a close friend.

My friend recently started a great job.  It's just about everything you could ever want.  Great pay, great people and a solid organizational structure that encourages individual success.

He's had it for about 6 months and every time I see him it seems his enthusiasm for the position grows.  Thing is, in the midst of all that positive energy I kept picking up on hints of some negative baggage carried over from his last job.

Understandable considering he had his last job for 16 years, the bulk of his career to this point.  

I remember the tension and frustration of those days.  He learned much of what he knows from the experience of working there.  Unfortunately, the last few years of it had burned some rather unpleasant memories into his subconscious.  It was a betrayal of sorts rooted in a misguided bureaucratic process.

For him it became something he never signed up for.  There were demands put upon him that had little to do with his primary function.  Couple that with unrealistic expectations with no support from a management team without a mission statement.

It became hell.  One that finally required drastic action to escape.  In the end he left on good terms with enough of a parachute to get him to his next job.  He was fortunate to have rolled the dice and won and when his latest job came along he won again.

But as I said, we can't escape our experiences.  With all the positives of my friend's new job there were echoes of his past causing interference.  He kept waiting for the other shoe to drop and holding back much as he did in his old job.  

Something symbolic had to be done so that the subconscious hangups from his old bad experiences didn't color his new ones.

Negatives can always be turned to a positive but you have to be able to put them in their place first.  To that end I thought about how we might be able to do something that would create in his mind a clear delineation between his old job and his new one.

I had it!

A few years back he had given me a shirt with the company logo on it.  It was a token gesture of thanks for helping him out on a project we worked on together.

The shirt didn't mean much to me other than preventing nakedness.  I hadn't worn it more than twice and never felt quite right about having it since I never worked for the company.  The interesting part about it is that he never wore it and made a point of giving it to me as though he were trying to rid himself of it.

It occurred to me that since we both had some level of discomfort over this shirt that maybe it was time to bring it to a dramatic end.

So I brought it back to him but not to rejoin the rest of his wardrobe.  No, I had a far more dramatic end in store.

We were going to burn that bitch....

A week went by when my friend surprised me.  There was the shirt still rolled up in the plastic bag I had returned it in.  

We were going to do this and without a moment's hesitation on a particularly dark night we took the shirt to his back yard and set in on fire.

As we watched it burn and tried to stay out of the toxic smoke that can only come from a 50/50 polyester/cotton blend we gazed transfixed at what was meant to be a dramatic and graphic bookend to a bad memory.

It was a gesture to put the memory in its place.  My hope is that the image of that shirt ablaze supplants all those subtle little naggings that can sabotage his new job.

It's not unlike the story I was once told of the guy who bought a new pickup truck.  The story goes that a man bought a brand new pickup truck to replace one that was old and beat up.  He was getting ready to leave when a salesman came up to him and told him admiringly how beautiful it was and how he was sure the man would probably want to try to keep it that way.

On hearing this, the man turned, thought about what he said and then proceeded to pick up a huge rock and throw it in the bed of the truck causing a huge dent and of course a number of scratches in the paint.

The Salesman, horrified, couldn't believe what he just saw to which the man said, " I need this truck for work and can't afford the distraction of keeping it pretty.  Now I don't have to worry about it."

Ok, a bit extreme but the lesson is relevant to the message.  You can't let irrelevant things distract you from what you're trying to accomplish.  If it takes burning a shirt or throwing a rock at a brand new truck to get the BS out of the way then do it.

The Glass Floor

Up until recently the term "glass ceiling" was common when discussing women in the workplace.  It was a societal problem, a symptom of a stereotype that held that females of the species were far better suited to the kitchen than the boardroom.

The stereotype still exists but it's far more subtle now.  In the second decade of the 21st century we find more women holding the reigns of business but the numbers show they're still a minority.

Now it's less about glass ceilings and more about what you get paid once you successfully break through it.  Numbers don't lie and on average women still only make 70% of what men do in the same role.  It's just the evolution of the stereotype.  It's systemic discrimination and it's wrong but it happens.

But there's another kind of discrimination.  One that's hard to define and has no champion to defend against it.  It's discrimination born from our own ingrained subjectivity.

You can read any of the articles on how to have the perfect interview to get the job but do you comprehend the hidden message?  You're expected to be at your best but the person across the table from you is usually at their worst. 

Just walking through the door could kill your chances based on nothing more than a personal bias.  Who hasn't suspected they've lost a job because of somebody's closet racism, sexism or ageism. 

But try to prove it.

You can chalk it up to human nature but let's face it, as human beings we're awful to each other.  The truth is, most people go through life with their own little prejudicial firewall.  

The lizard part of our brains tells us that everybody is out to take our stuff and only when you prove that you're not can you make any progress. 

This is why interview advice ends up sounding like a mashup between a polished sales pitch and a Dominatrix's slave. 

Yuck!

This is where the Glass Floor comes in. 

It's bad enough trying to get a job you're qualified for but what if the only thing available is something less than that. 

What if instead of going for the regional sales manager you're forced to apply for grocery stocker. 

Hey, things happen and we all need some kind of income.  

Thing is, you've got an even bigger uphill battle when you're aiming lower than that sales manager gig. 

Nobody really believes your heart's desire is to be facing bottles of salad dressing the rest of your life.  Thing is, your interview for that prime minimum wage gig starts from the premise that it is.  

Meaning you'll have a hard time convincing "Buck the Boss" who rose to his lofty heights after a string of pizza delivery gigs after barely graduating high school that you're seriously interested.

It's the glass floor where those that have supposedly "made it" have no fallback position.  Yeah, you could leave that CFO position off your resume but if you're a bit older nobody is going to believe that you're that into jockeying pallets of Hidden Valley Ranch. 

Get real, stocking shelves is a crap job and everyone who's ever done it knows it.  It's not meant to be a career path but when you're sitting across the table from "Buck"  you might as well be going for a tenured Professorship at Harvard.

It's a big reason why the old saying still rings true.  There's a lot of people with Masters degrees living on the streets.

That anyone would expect a dead end job to be a lifetime career path is ridiculous.  The reality is, they don't.  It's just another "plausible" means of legally discriminating against an otherwise viable and willing candidate.

It is, the glass floor.

My advice, I don't know, I haven't found an answer yet.  Maybe I should try entrepreneurship!  I know I still have that work at home email somewhere around here...

Taking the Human out of Human Resources

There's a lot of fear in the job market these days and most of it stems from a disturbing tendency of employers to treat candidates like some kind of trade-in at Honest Bob's car lot.  I'll give you some analogies (of course) to make my point a little more clear...

• I sell Trucks, they're trying to trade a motorcycle! - Does this person even fit the job?
• How many miles, Condition? - Are they too old or are they going to drive up my health insurance costs?
• What kind of options does it have? - Do they have all the skills and experience I need or do I have to train them?
• Show me the CarFax! - Anything in their past I can use to lowball the offer or exclude them entirely?
• Market value? - I want to get this guy/gal for as close to free as possible.

In the private sector it's no surprise.  In theory, removing intangibles and non-sequitur from the process should create a more level playing field.  It's also more efficient which plays well with the bean counters.

But it can go too far...

It's one thing to use objective criteria  to thin the herd but that's where its usefulness really ends.  We all understand that no employer wants to interview 100 burger flippers for a structural engineering job.  However, a potential candidate shouldn't be excluded by a process that's left to HR departments that have no idea of how to vet a potential hire.

We're coming back to the real point here. 

Today's work environment is frequently populated by underpaid and mostly disinterested workers.  There's no denying it in spite of the all the stock photos of happy faces populating the company HR page. 

We live in an age of stagnant wages, dwindling benefits and a slow erosion of worker rights.  Let's not forget the almost total lack of job security.  Even CEO's can't guarantee their tenure but then they've got a lot softer landing than the rest of us.

So don't expect a lot of that "personal touch."  You're just another resource to be evaluated, a commodity.

Which is a problem.

When you reduce talent to their lowest common denominator you end up missing a lot of important information to help you make a decision.

For example: A top notch engineer could be cut from consideration because of a bad credit record, a visible tattoo or if they happen to smoke.  HR pundits ( yes they exist) will offer up excuses like:

• A bad credit history reflects on a lack of responsibility. 
• Tattoo's cause issues with workplace culture
• Smokers drive up insurance costs and take too many breaks. 

None of them have anything to do with the quality of the candidate but more often than not they're used as screening factors.  The justifications are hollow but there's no point in challenging them.

It's the result of a process cut to the bone and borne out of a systematic devaluing of the Human in Human resources.  
The only advice given to the job seeker? 

Bend over...

Yeah, no big long flowery mental masturbation there.  That's the bottom line. 

Because you as the candidate have no value outside of the factors of a commodity you must focus on the irrelevant.

Look sharp, clean up your social profile, quit smoking, pay all your bills on time even if you're broke and without exception, never have been sick.

That's an awful lot of time spent on things that have nothing to do with your ability to actually DO the job.

Here's a posting for a VERY entry level job.  It's a good representation of what I've been talking about.

Flier Delivery (NOT door-to-door) Team Needed (East Valley, AZ)

FLIER DELIVERY TEAM NEEDED TO DELIVER TO EAST VALLEY SCHOOL DISTRICT SCHOOLS

What: Team (of 2) needed to drive to elementary & middle schools to deliver fliers for after school programs. (One driver & one delivery person per team)

What we are looking for in a delivery person: *GREAT personality a MUST! *Be able to effectively communicate with school secretaries *Must be able to present a clean cut look with business casual attire.

*No visible tattoos or body piercings
*Non-Smoker *Clean Background Check

What we are looking for in a driver: *RELIABLE transportation (with room for boxes) a MUST! *Proof of Insurance *Know the East Valley well! (especially school districts) *Clean Background Check *Clean Driving Record.

*Able to lift about 60 lbs.

Deliveries start right away! Hours will be Monday-Friday, approx 8am-4pm (when schools are open) We give preference to drivers with GPS or navigation systems.

This is NOT a sales position, but sales experience & driver). Driver & Delivery Person need to have a positive personality &
"personality" a ++. We offer $11/hour (per person) + mileage (for the professional attitude. 

Our Teams represent ***************of America to the schools, clubs, churches & districts that support our programs.

Some familiarity with *************** is WELCOMED

Ok , this is about as low on the totem pole as you can get but the takeaway is this: The same selection criteria is becoming commonplace regardless of industry or position.

Entry level jobs usually suck, that's a given but at some point along your career path you would expect to be given more consideration than some kid handing out colorful pieces of paper.

Sadly, you'd be wrong.

The reality of today's interview process is cold and impersonal.  You'll frequently hear catch phrases like, "Culture fit" and "Self Motivated" which translates to "anything we can legally discriminate against" and "doesn't ask a lot of questions."

It's only going to get worse before it gets better.  For now set the bar low and you might just survive it.

Just be sure that you can accept how employers see your value.  These days the demands of work will monopolize more of your time than family or friends and the higher up the food chain you go the worse it gets.

Remember, the price of potatoes is based on their current market value which can fluctuate with demand.

So, are you worth more than a potato?  You might be surprised.

Unlinking from LinkedIn

I find zero value in LinkedIn...

The concept isn't even original.  It's been called a glorified Facebook for business professionals and LinkedIn doesn't deny it.

As I poke around my own profile I'm inundated with prompts to "upgrade" my membership to enjoy all those "premium" features like being able to actually get useful search results (instead of "professional at xyz") or send a colleague an "in-mail" message on the site.  

Screw it, I'll just text them...

But you have to ask yourself, Why? 

Why would I pay a subscription fee to get even more email from people I don't know?  What most people consider spam, Linkedin considers a "feature."

I know, I know, these are supposed "business contacts" and "networking opportunities" not Viagra ads but that's rarely the case.  For example, I've gotten more requests to "join someone's network" from cold calling "staffing specialists"  (resume stackers)  than anyone I've ever had an actual professional relationship with.

In other words, you'd get less spam from a Monster.com account than from an active LinkedIn profile.  In fact, Monster.com is more useful which is something I never thought I would say.  Yeah, they want a paid subscription too but at least the search function works!

LinkedIn has been having an identity crisis for at least the past 5 years with most looking at it as a job search site while others look at it as an expanded CV while still others bought into that whole Facebook thing.

I sincerely hope nobody is pinning all their hopes on the job listings.  Most of them are out of date and/or list jobs that have little to nothing to do with your own skills.

If you do find something, expect to run into the service's many roadblocks including blocking the ability to share the position with anyone who doesn't happen to use the service.  Worse, many ISP's consider email messages from LinkedIn as ACTUAL Spam so your friend probably wouldn't get them anyway...

If you think it works for you chances are you already had a deep contact list without LinkedIn's help.

Meaning that those at the top of the heap likely get deluged with "connection" requests from complete strangers unless they choose to block such communication.

Which kind of defeats the purpose...

I admit, I do check in now and again just to see who got fired.  If you have enough information you can piece together just how flaky any given corporation's management is by watching how often different names show up under the same job title. 

So I guess it's good for something but not for what it professes to be. 

If you think LinkedIn is doing great things for your career you're just not giving yourself enough credit.

A tortured hour

It's 3:34 AM....

The house is dark but then the house is always dark to me even in the middle of the day.

It's hot, too hot.  The thermometer says it's 88 degrees outside but in here it's closer to 100.  Why? I can't afford to turn the AC on.  Such luxuries are for other people.

Madness! a Phoenix summer where the weatherman cheerily announces weeks of 110 degree plus days. No escape, no money for a reprieve from the heat.  No comforts...

Things haven't been so good.  The refrigerator's almost  always empty and what little is there provides meager nourishment for body or soul.  Everything around me seems somehow broken.  Things that should have long since been discarded forced past their prime, patched together and pressed back to service until they can finally give no more.

Broken...

For five years it's been a tough row to hoe.  It's never been easy but this time it's harder.  I know, it's been that way for many but I'm most familiar with my own tribulations.  

Excuse the pain if you've heard it before...

It's the kind of thing that makes you hate television, especially the commercials.  Constant nagging about things nobody really cares about all with the promise of taking your woes away...for a price.

A price I can no longer afford which makes me hate them even more.  It's like being mocked, the proverbial carrot inevitably followed by the stick.  I don't hate them for selling their wares; I hate them for the assumption that I don't know any better.

Buy this car and save money on gas, Enroll in that diploma mill and have a brighter future.  Neither is true and I've got close to 100K of debt to prove it with nothing to show but the collection letters.  The worst part, they sell a lifestyle with expensive trappings but little meaning.

When did becoming a member of the middle class become a lifelong aspiration?  When did simple civilized survival become a goal?

It's 3:44 AM...

Something's rattling on the car, I know what it is, I know every sound it can make but all I can do is hope that it remains little more than an audible annoyance...

Comfort is a luxury.  There is no peace in my surroundings or my soul. 

Middle aged, underestimated, dismissed, hopeless but still defiant!

Pull myself up by the bootstraps!  But I have no boots...

Never cared for that analogy anyway.  It's a fallacy perpetrated by those who never knew the predicament.

Opportunity is made not found but opportunity doesn't happen in a vacuum but lately it seems I do.

Whose fault?  Mine I suppose.  But then far more worthy than I have a similar tale.  We can't all be wrong.

What can I do?  For myself, I'll try anything that doesn't risk the little that remains.  Is it enough?

Time will tell, but do I have the time? 

It's 4:00AM

Do something, do anything.  Unbridled ambition thwarted by petty finances.  Do I believe in myself? Am I all that I thought I once was?

Not a high bar, humility or more appropriately the edge of self-loathing has always been a companion.  Ego and hubris have no place.  But neither did confidence.  I rarely win so I refuse the gamble.

This isn't the life I planned or should I say any of the lives I've planned.  I've started over so many times but always end up in the same place. 

Here...

Keep trying, keep striving all the time fearful of losing the little bit I have left even if I hate the prison it creates.

Do I have time to try again?

It's 4:16AM

Damn! it's hot in here.  The winters are better but I still can't afford the heat.  I sit in the remains of my chair, it too is broken, drenched in my own filthy perspiration the only comfort being the memory of it that will come when I can see my breath waking on some January morning.

Not defeated, not giving up but lost.

How do I move forward?  What's the key? 

4:23 AM

Recruiters, agencies, headhunters.  Hardly better than TV commercials.  Promises not kept, selling a bill of goods only for their own ends.  The product doesn't match the consumer, no sale.

Still I try, find the needle, ignore the haystack...

My own pursuits?  On virtue success, on paper, failure. 

I never wanted to do anything that didn't matter to someone.  It seems that's a dying...virtue.

It's 4:24 AM

Everything still seems broken.  I look around me and see so much that could be done.  I want to fix it, I want to fix me...

I'm not in a vacuum. Others suffer for my affliction.  I want to fix that too.

Keep trying, keep looking, deny the doubt...

Fix it...

It's 4:34AM

The Pros and Cons of Phoenix... if you believe in stereotypes

I posted the following response to a YouTube video someone had put up about the "Pros and Cons of Phoenix."  I found it somewhat misleading and typical of the stereotypes you hear from people who really haven't spent much time here.  That the video was a glorified PowerPoint presentation with a voiceover didn't add to its credibility.

I'm the last person to defend the place and truth be told if finances allowed I'd rip up stakes in a heartbeat.  This state has been no friend to me but when I hear deliberate misinformation it annoys me to no end.  I've provided the video in question and my response to it.  If you really want to know what it's like to live in Phoenix, read the post that follows it.

My response:

"As someone who's lived in the Phoenix area since I was dragged here as a kid in 1971 I can say with authority that this video is somewhat lacking in content.

Let's start with all those great jobs she was talking about...I suppose if low wage jobs are your thing then jobs around Phoenix would seem plentiful.  I can tell you that for anything above flipping burgers the wages are absolute crap and so are the corporations that came here for just that reason.  Where do you think Michigan got it's ideas for union busting anyway?   

Cost of living may be lower than other places but so are the wages so it's not like everyone here can afford to just jump in the car and head to their luxurious cabin in Pinetop then take a jaunt over to the Canyon for some lunch.   The state's biggest employer is Wal-Mart so that should tell you something.  We used to have big companies here but most of them pulled out or scaled down in the 80's.  This state is only high tech if you think Best Buy is an indicator. 

 The majority of jobs are either retail or healthcare to take care of all those "snow birds."  Those wages are depressed compared to other places as well.  Want to be a teacher?  Try 35K a year to start and maybe you'll get to 45K if you stay for 10 years.   35K a year doesn't buy much of a house when median prices are 250K for anything but a shack in a bad neighborhood that's a bloody 2 hour commute with gas prices anywhere from $2.50 to $5.00 a gallon depending on who farted in Iraq today.  

Let's also not forget about our beloved Sheriff Joe whose corrupt administration has the feds and the ACLU setting up permanent offices just to keep an eye on him.  Socially and politically Arizona is the Mississippi of the Southwest.  We make Texas look progressive by comparison.  Nothing gets done around here unless there's a greased palm and plenty of photo ops for someone's coffee table book.  

But I digress...

The weather is what it is, it's a freaking desert you know.  You completely forgot to mention the monsoons which make it more humid but it does cool us off from July to September.  Late May through mid July are usually the hottest months.  What really irritates me though is that this city including all the other satellite cities that surround it has done absolutely nothing to combat sprawl.  The people with money here are the developers and they'll put up a 15 story office building just for the hell of it.  Then we got all of the refuges from California in the 90's and doubled the population.  

Now we have freeways that look like the 405 6 hours a day and even more competition for the few good paying jobs available. 

Traffic is bloody awful and the combination of Midwest and California drivers makes any trip an adventure.  Either they're going too fast, too slow or both while they babble on endlessly on their cellphones.  Traffic is bad everywhere but it's doubly so here because you never know what to expect depending on what part of the valley you're in.  It can take over an hour to get from Mesa to NW Phoenix on a Saturday evening.  

A trip of less than 50 miles on freeways with a 65MPH speed limit on a weekend day because of the equivalent of an early morning weekday rush hour at 5PM on a Saturday!  Let's not even talk about the elephant in the room.  The fact that 4 million people depend on a water source fought over by 4 states and the western half of the country is in a severe drought!  Are you people freaking nuts?  It's only a matter of time before the chamber of commerce has to admit that there's not enough water to sustain this many people. 

As for the people, yeah Scottsdale and the Biltmore area have their noses in the air like any wealthy zip code but there's far more zip codes that average less than 25K a year in wages meaning there's lots of places you don't walk to dog at night.  Most people are friendly enough on a superficial level but don't expect  much more than that.  People are usually very transient only sticking around a few years before bouncing off to the next new subdivision.  Everyone works very hard to keep up appearances even if they can't afford it.  That's what Phoenix is.  I don't know where this lady was living."

Don't go to work

I've always believed that the work you do should matter to you.  If you're just plodding along day after day counting the hours till the weekend then frankly you're just wasting your and everyone else's time.

I know it's not always possible to "follow your bliss" but life's too short to only enjoy the weekends.

After over 20 years in the field I've come to the realization that the closest I can come to cubicle dwelling bliss is to either run the IT department or just blithely take my marching orders at its lowest rung.

Anything else just has me spinning my wheels.

So while my credentials include jobs in system administration, support and  project management not to mention creating a successful IT consulting business, my dreams of sitting in the big chair are about as likely as a winning lottery ticket.

So as I scan the job boards and the occasional craigslist posting I keep a vigilant eye open for positions that match the other end of my proposed  bliss...

I had thought I found one the other day.  It was a support job that was described as being part roving admin and part helpdesk.  The nice part was that if I had to go  anywhere the company provided the transportation. 

It seemed perfect.  The pay rate was a little low but if I wasn't shouldering the cost of transportation that was a leg up on anything else I'd seen. 

My application had apparently impressed the hiring manager enough for him to schedule a short phone screen.

In the course of the subsequent conversation the manager told me that the job would involve around 80 hours per week at all hours.  The prospective employee was expected to be available round the clock 24/7/365 and work from the office, home and wherever else he/she was required.

Believe it or not I was still considering the position even after I did the math and figured out that I would be making $9.61 per hour before taxes.

But that wasn't what really turned me off to the job. 

It was the realization during the Q & A part of the interview that this company, like many others, was built on making bad decisions.

Decisions like:

• Attempted "Cleaning" of rootkit, malware and virus infections off of PC's instead of reloading from a backup image. 
• Not providing adequate training to your technicians
• Not staying current with technical advances
• Supporting 20 year old servers with no hope of replacement parts
• Installing software that was no longer being supported by the manufacturer
• Not informing the client as to best practices or upgrade options
• Accepting liability for an SLA at a client where meeting that SLA is impossible due to the previously mentioned reasons.

It all amounts to billing for work that isn't really being done and I have a problem with that. 

IT is an uphill battle and if you're not moving forward it won't be long till you're moving the other direction.  It seems that most of the major players disagree, however, as they've built their IT support businesses off of doing what amounts to little more than "busywork"

It's one of the reasons I don't make the money in consulting that many think I should be.  I like to fix the problem once and move on from there.  I'm not one to keep beating a dead horse.  

The client is the boss but I'm being paid to know things they don't.  That's a level of trust that I refuse to betray.  That means that sometimes you have to have an uncomfortable conversation but I'd rather lose a client that wants me to do shoddy work than continue on and sacrifice my own integrity.

We're getting back to my original assertion that your work life should be meaningful and anything less is just a waste of time.

Making money off not doing the job your clients are trusting you to do is the ultimate expression of that and I can't stomach it.

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